Question 1

How long does shipping take?

Accepted Answer

All orders are processed and sent for printing within 3-5 business days after purchase. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email when your order is placed, followed by a notification when your items have been shipped. Please allow time for your order to be processed. Expect an email within 24 hours notifying you that your order is on its way!
Please note that during peak season, processing times may be slightly longer due to increased demand. Our products are Print-on-Demand (POD), which means each item is made to order. After processing, delivery times vary depending on your location.
Our standard production time is 3-5 business days, but your cart will show the estimated production time specific to your order.
Standard shipping: 3-7 business daysStandard international shipping: 7-21 business days
Please note that delivery times may vary depending on the country's customs regulations.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping. International orders typically take 7-21 business days to deliver, depending on the destination and customs processing times.
We currently ship to most countries worldwide. However, there may be certain locations we are unable to ship to due to restrictions from shipping carriers. If you are unsure whether we can ship to your country, please feel free to contact us at contact@popcornpanda.net.(mailto:contact@popcornpanda.net)
Books are printed on demand. This means that when you place your order, we print it. While this process is highly efficient and environmentally friendly, it may take a bit longer before your order is shipped.

Question 3

How can I track my order?

Accepted Answer

You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and you will be directed to the carrier's website, where you can follow your package's status and its current location in real time.

Question 4

Can I cancel my order after I have already paid?

Accepted Answer

Order Cancellation and Modifications
Once an order is placed, it is almost immediately added to our production queue. Cancellations or changes (e.g., design or address changes) can only be made within 24 hours of placing the order. After this period, the order is final and cannot be modified.
To cancel or modify your order, please contact us as soon as possible at contact@popcornpanda.net.(mailto:contact@popcornpanda.net)
If you are entitled to a cancellation under the 14-day right of withdrawal, you can cancel your order by contacting us with your order details. Once we have received your cancellation request, we will confirm the next steps and refund the purchase price, including the original standard shipping cost, to your original payment method within 14 days.

Question 5

How can I contact you?

Accepted Answer

We are here to help! You can reach our customer support team through the following channels:
Email: contact@popcornpanda.netLive Chat: Available on our website during business hours.For non-urgent inquiries, you can also use our contact form on the website. We strive to respond to all inquiries within 24 hours.

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